Perl & CGI » Scripts and Programs » Customer Support » ams - aLL mY sUPPORT
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||ams - aLL mY sUPPORT
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||Perl & CGI » Scripts and Programs » Customer Support
||The script will help you to handle requests from users of your homepage. There are lots of features such as:<br>
- get messages from a pop3 account and store them in a database<br>
- users can add messages directly via form<br>
- every message has its unique ticket id<br>
- corresponding ticket id is retrieved automatically and can be added manually<br>
- you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk<br>
- research in old messages<br>
- statistics per user/type of messages user/rating<br>
- personal header and footer for every user<br>
- standard replies for all users<br>
- generate a public FAQ for visitors where you can modify the messages and select which one should be displayed<br>
- original messages are always kept in a textfile<br>
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Scripts Related to - ams - aLL mY sUPPORT
Prosupporter is a webbased helpdesk script to manage emails and support requests.
One or more staff members use one POP3-Account to send and receive requests.
- get messages from a pop3 account and store them in a database
- recognition and storage of email attachments
- users can send requests with a web based submission form
- users can send requests by submitting an email
- every message has its unique ticket id for tracking
- corresponding ticket id is retrieved automatically and can be added manually via subject line
- you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk
- research in old messages
- statistics per user/type of messages user/rating
- personal header and footer for every user
- standard replies for all users
- generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed
- original messages are always kept in a textfile
- span pages
- templated based
- rating of replies
- access from any webbrowser worldwide (home office)
With Kontak you can give your web site visitors way to submit questions from their web browsers. When a website visitor submits a question, the form output is mailed to both the visitor and an address you specify. A unique tracking number is generated, and is displayed to the visitor for future reference. All messages and logs include the tracking number. The scripts can be easily configured to match any web site's look and feel. All configuration settings are held in a single file which can be edited using any text editor. Also includes a Web-based Control Panel style configurator.
<b>New in version v1:</b> General code optimization and improved appearance.
Loaded with an advanced ticketing system, a powerful live support feature, both an F.A.Q. and knowledgebase builder, helpdesk search features, and template based integration, Support System will grant your company unimaginable control over its customer support. Take an online tour, visit our online live demonstration, and read through our list of features today!
Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product.
AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox.
Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload of support staff.
Staff can communicate using either web-based staff panel, or their e-mail client.
Personal permissions and response priority are configurable for each staff member.
Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better.
Fuzzy logic powered search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top.
If customer requests a chat session via special form, AtomicDesk selects the best-suited chat partner automatically.
All chat sessions are recorded for reference or for later followup.
With "Direct chat" function your visitors are just in one click away from chat session with operator.
WonderDesk is a fully automated Web based help desk program. Your customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request. Other main features include: complete organization for your company, designed for the Internet or Intranet, allows you to hire remote technicians, automatic notification to the technicians via email or pager, efficient point and click interface, fully searchable database including customer history, tons of statistics, and much more.
csLiveSupport is a live customer support application that lets you interact with your customers in real time. Your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. They are immediately connected to the csLiveSupport control panel where they can chat with a representative of your organization in real time.
Auscomp IT Commander is a leading new generation of enterprise software applications built from the ground up on Internet architecture, and available for the first time on a never before available 'try before you buy' basis for such applications.
Delivers comprehensive Help Desk, Knowledge Base, Data, Security, Asset and Cost Management functionality in a pure, easy to use and cost efficient Intranet Application.
Free full featured 28-day trial.
Customer Support Installation Service will install any script for your convenience. It's affordable, easy and done by professionals. No programming knowledge required, we do the thinking for you. Your script will be up and running within hours.
Angel Desk is an advanced customer support help desk with a web-based interface and email integration. Angel Desk has been designed to be multi-lingual and is entirely template based. A plugin system is also included as well as a powerful permission system enabling administrators to control the actions a staff member can perform within the control panel.
A web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. Unlike other similar products, this script does not use the conventional "assign/completed" method to close past tickets. Instead, it uses an intelligent method to sort/rank inquiry tickets. You can even tell whether your replies have been read by the visitors. It is now FREE!
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