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Script Name ActiveReply ActiveReply is web-based customer relationship management (CRM) solution for small to medium businesses, specializing in online customer service, technical support and sales force automation. With ActiveReply you can easily track and view all your communications to ensure that your customers are never left waiting for a reply. Because there is no software to download you can manage your customer service from any Internet connection. And by using the customziable styles and templates your customers will never know they have left your site. HumanHelp HumanHelp allows you to monitor and interact with visitors on your website. Features: visitor monitor, report generator, instant messaging, rapid responses, audio/video integration, email checker, customizable interface, integrated support. Instant Setup. Easy Integration. User-Friendly Support. No Software Installation. No Hardware Purchase. No Term Contracts. No Setup Fees. ConverseLive Provide live online customer support services on your web site. View and chat with visitors as they navigate your site. SupportClient Enhance your Customer Support immediatly. Handling support inefficiently results in lost customers - without knowing why. This product was developed to offer any sized company an easy, efficient, and cost effective way to handle customer support on your website. You have the ability to add unlimited support techs to the system, unique ticket tracking and post tracking systems, staff ratings et al. Full Statistics for your SupportClient to keep track of posting, activity, customer satisfaction, customer retention, and a lot more. Cyracle Cyracle’s online customer support software enables companies to improve customer satisfaction and loyalty while reducing their customer support costs. According to consulting firm Gartner, Inc., 90 percent of companies are not prepared to provide the level of customer support required in the new economy. Cyracle’s software solves this problem by transforming company Web sites into dynamic, user-friendly and instructive self-service centers. WebSupportLive.Com: BizCHAT WebSupportLive.Com offers Live chat software as well as Full outsourcing Customer Service Solutions such as Live Chat, Email Management, Virtual Offices and Customer Monitoring. WebSupportLive BizCHAT is a hosted software solution similiar to humanclick/liverperson but at a fraction of their cost. Bravenet HumanClick Bravenet is the only authorized distributor of the Free HumanClick program. It features: Customizable graphics and colors, people know when you are available to chat, they can send you a message if you are not online, talk to visitors 'live' in real-time, tons of configuration options, auto-minimizes to stay out of the way, no annoying downloads for customers, no complicated programs to install. Also offer discounts when you purchase enhanced versions of the HumanClick program. HelpDeskOnline.Net Fully automated Web based help desk service. Features: unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, automated FAQ maintenance, templates based customization, easy setup and more. Omnistar Live Customer Support Manager Omnistar Live is a comprhensive Customer Relationship Management solution that gives you the ability to communicate with anyone coming to your web site in real time. In addition to supporting your clients and site visitors in real time, Omnistar Live also provides help desk trouble ticket tracking and a customizable and searchable knowledge base. The remotely hosted version is $24.95/operator and the installable server version is $99.95/year. Xencoders ChatAnywhere ChatAnywhere is a completely hosted application that allows you to provide live sales chat, voice/video conferencing, and web based presentations. ChatAnywhere is completely web based and requires zero software, downloads, or plug-ins to be installed on your operator station or web server.

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