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ASP » Scripts and Components » Customer Support » Online Work Order Suite: Professional Edition


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Title Online Work Order Suite: Professional Edition
Platform Windows NT/2000/XP
Price $700.00
Author Visit Author Website
Website Visit Website of - Online Work Order Suite: Professional Edition
Category ASP » Scripts and Components » Customer Support
Hits 841
Description Work smarter with Online Work Order Suite (OWOS): Professional Edition, the web-based help desk solution. OWOS Pro helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.


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Go Smart Help Desk

Lets users submit Help Desk tickets and allows the Help Desk to work the tickets. Features: 4 different request forms that your employees can fill out; Close, update, print and email requests; Search and sort requests a variety of ways; Export reports to Excel; Reports that your Help Desk specialist can view for all open and closed requests; Add request to the Knowledge Base or add new Knowledge Base entry's.; Update the main page notices to keep communications alive; Management tools such as Asset inventory, Software Inventory and IP inventory.

Liberum Help Desk

Liberum Help Desk is a free, web-based application for managing support requests with in a small business or organization. It is written in VB Script/HTML and runs on Windows NT with IIS. Features: Completely web-based, Uses Windows NT authentication, so you don't need to manage another database of users, Allows for better communication between users and support reps where users can view progress on problems and submit additional information, Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported, Easily customizable to fit your needs, and more.

Workoder System

Creates workorders for a IT center. Was designed spacifically for ISDN and T1 installations.

Hosting Manager

A customer management package for webhosts. This script is still in early stages of development. It provides a management interface for webhosts. In development is the admin backend which will allow hosts to modify the choice of servers that clients could be on and various email types. (Currently this must be done by hand in the Access database). You can add customer name, domain, username, password, servername and more.


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Virtual Support Office

Virtual Support Office is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request by sending e-mail notifications. Also will help you keep track of staff time and task management. Live support rooms for staff to customer direct support. Powerfull Knowledgebase for re-ocurring support requests. No need for locally installed software for your staff or customers.

Customer's Enquiry Management System

CEMS provide a place to store all the enquiries and a set of functionalities for you to read, write and search for all previous record of enquiries or messages. By using CEMS, you customer can login to the system to send a new enquiry message, read their enquiry's reply, and manage their personal profile. Company support personnel will use CEMS to read new enquiries from customers, reply to the enquiries, and manage customers' profile and company information.

Active Web Helpdesk

Active Web Helpdesk is a web-based helpdesk manager. It provides a personalized customer support system, a searchable and categorized FAQ database, assign a technician per category and more. The source code with Access or MS SQL database is available.

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