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Script Name Simple Support Simple-Support was developed to help speed up and simplify the tech-support process. Simple-Support works by logging all tech-support queries in a database.(The query will then be sent to a tech-support representative on duty. The support query will then remain "open" until a tech replies to the customer, the ticket is then "closed". Simple-Supports powerful admin section will allow techs to see which tickets are still open and how long they have been open. This will make sure that requests are handled in order and that none are missed or misplaced. Some of its key features include: 100% Web based - No software to install on customers or techs computers. Either can access Simple-Support from anywhere; Template based - Customize the look and feel to match any site by simply editing html, not perl. (both in customer and tech areas); Email capable - Customers can open a new ticket by sending an email to support@example.com (or any email you choose); Supports unlimited customers (unlimited tech version available); Full reporting - check your teams response time. (overall, per tech or any combination you can dream up); and many more custom and tech/admin features. Simple-Support is available in a single tech version as well as an unlimited tech version. WebUMake Instant Helper WIH makes it easy for visitors to your site to chat with you, instantly, live! Understand how your visitors move around your site as you watch them interactively. You will know who is revisiting, who you have chatted with previously and be ready to offer them appropriate help and advice. Envex Support System Module The Support System module provides an easy and efficient way for your business to provide quality customer support to your members, customers, and the general public. Many features are included with this module including, multiple support techs, departments, categories, pre-written responses, full notification system, plus more. There are also powerful administrative features, allowing you and fellow administrators to oversee all support requests flowing through the system, and all support techs. PerlDesk Perldesk is a fully featured help desk system that is an ideal solution for companies with more than one technician who support several users. Main features include: Email submissions, staff logging, knowledge base, user registration, and many more. MySupport MySupport allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. Talk Now Add live customer service to your site and host real-time customer support systems. Features outstanding graphical user interface and advanced functions such as sending images, links, paging administrators, logging, auto-answer, multiple admin/operator accounts and much more. HelpDesk Online Fully automated web based help desk. Features ticket submission via forms and email, unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, automated FAQ maintenance, templates based customization, easy setup and more. Standard and SQL editions available. Website Supporter Website Supporter is a Web based customer support script that centralizes all support requests and allows you to provide fast and efficient support from any computer. Supports multiple technicians, self correcting installation, template driven pages and much more. Ox-LiveSupport Add life to your website, instantly chat with visitors on your website. Ox-LiveSupport can accommodate unlimited customers at no extra cost nor monthly fee, install and run from your website. Features: Admin Control Panel; Users Interface; On-Screen Alert that notifies you of Awaiting, On-hold and Active users; Optional Hold or Awaiting Time - shows users how many users are ahead of them and estimated awaiting time; Push Page Technology; Tech can view/delete report and full users and technician text chat records; Uses HTTP Protocol - supports firewalls; Browser-based Chat - No client software to install and Works with browsers 4.0 and higher. Active Stats The Active Stats is a HumanClick style application that allows the Webmasters to interact with their visitors in real-time. With the Windows based application on your PC, you can view users navigating your site in real-time. By placing a graphic of your own design or by using the stock graphic that comes with Active Stats, your users can click this graphic and you will be paged to chat with them. If you are away, the user will then be prompted with a contact form. Their question can then be emailed to you. You can also initiate a chat with a user (MSIE feature only). From there you can use canned messages, send pictures, send HTML, and push pages to your user. You can also use the Active Stats just to monitor the site if you do not wish to chat with your users. You can also see if users on your site are repeat visitors or new, and what sites your users are coming from.

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