HumanHelp allows you to monitor and interact with visitors on your website. Features: visitor monitor, report generator, instant messaging, rapid responses, audio/video integration, email checker, customizable interface, integrated support. Instant Setup. Easy Integration. User-Friendly Support. No Software Installation. No Hardware Purchase. No Term Contracts. No Setup Fees.
Enhance your Customer Support immediatly. Handling support inefficiently results in lost customers - without knowing why. This product was developed to offer any sized company an easy, efficient, and cost effective way to handle customer support on your website. You have the ability to add unlimited support techs to the system, unique ticket tracking and post tracking systems, staff ratings et al. Full Statistics for your SupportClient to keep track of posting, activity, customer satisfaction, customer retention, and a lot more.
Cyracle’s online customer support software enables companies to improve customer satisfaction and loyalty while reducing their customer support costs. According to consulting firm Gartner, Inc., 90 percent of companies are not prepared to provide the level of customer support required in the new economy. Cyracle’s software solves this problem by transforming company Web sites into dynamic, user-friendly and instructive self-service centers.
WebSupportLive.Com offers Live chat software as well as Full outsourcing Customer Service Solutions such as Live Chat, Email Management, Virtual Offices and Customer Monitoring. WebSupportLive BizCHAT is a hosted software solution similiar to humanclick/liverperson but at a fraction of their cost.
Bravenet is the only authorized distributor of the Free HumanClick program. It features: Customizable graphics and colors, people know when you are available to chat, they can send you a message if you are not online, talk to visitors 'live' in real-time, tons of configuration options, auto-minimizes to stay out of the way, no annoying downloads for customers, no complicated programs to install. Also offer discounts when you purchase enhanced versions of the HumanClick program.
Fully automated Web based help desk service. Features: unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, automated FAQ maintenance, templates based customization, easy setup and more.
Omnistar Live is a comprhensive Customer Relationship Management solution that gives you the ability to communicate with anyone coming to your web site in real time. In addition to supporting your clients and site visitors in real time, Omnistar Live also provides help desk trouble ticket tracking and a customizable and searchable knowledge base. The remotely hosted version is $24.95/operator and the installable server version is $99.95/year.
ChatAnywhere is a completely hosted application that allows you to provide live sales chat, voice/video conferencing, and web based presentations. ChatAnywhere is completely web based and requires zero software, downloads, or plug-ins to be installed on your operator station or web server.
myKB is a professional Knowledge Base application that easily and simply integrates into your website. All data for your knowledge base is easily handled with an administration control center. "Admin" accounts have access to your myKB.com settings, "Editor" accounts have access to edit and approve your knowledge base content, and "Reader" accounts have access to view internal only information. myKB has multiple levels of security to track both your internal and external information. All your product information will be organized, searchable, and easy to navigate for your customers. Now your employee policies and procedures, 401K documentation, phone extension lists, and other private information can be distributed in an organized fashion to your employees.