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Script Name bigWebDesk - ASP Helpdesk Features: Class Routing; Email Parsing for new tickets; Email Parsing help desk replies; Parts Management; Asset Management; Priorities; Levels/Escalation; Parts/Travel/Labor/Misc Costs; File Attachments Dapper Desk Online Help Desk A customizable hosted customer support service. Customers can initiate tickets via email or by logging into the web interface. Ticket ID numbers remain in subject of email tickets. Status codes are color coded and customizable. Supports unlimited techs/admins and customers. Dapper Desk will page you when new tickets are entered into the system. Older tickets are archived and viewable by customers and admins/techs. Custom autoresponse messages save your techs time. FAQ software provides your customers with answers to their questions. 11 different themes provided or customize your own theme. Works in a web browser, no software to download. Hosted on our network - easy access. Live Support Center LiveSupportCenter is a fully featured browser based helpdesk management application designed to allow businesses to manage support requests and reduce the need for costly and time-consuming telephone support. The online helpdesk features include complete trackable ticketing system, live chat, searchable knowledge base, buit-in webmail, news and announcements, and more. Whiz-Ticket Webmaster or Website customer service personel can setup and use in a few minutes, interactive mail support system with automated tracking numbers, e-mail notification, pre-shaped forms, simple reports divided into "pending" and "resolved" cases. Trial version free of charge. Licence version offers ontop: Priority ranking, customized forms, unlimited support requests/automated e-mails, multiple users, many unique layouts with individualized corporate identity and completely advertising free. UserInteract Live Support UserInteract Live Support enables operators the ability to chat directly w/ visitors. Operators can monitor support calls & visitors directly from their monitor screen. Extensive visitor details: -Traffic history -History of support sessions. Initiate chat sessions (2 types!): -Force open chat sessions w/ visitors -Invite visitors to chat Provide live support on: -E-mails, auctions, multiple websites Custom: -Chat screen logos -Online/Offline status icons -Chat greetings -Canned messages Lots More! Create an accnt for Free! TiNSupport (Remotely Hosted) TiNSupport provides you with the ability to have one-to-one conversations with many clients. The client interfaces with a single support person whilst that support person can be having several different conversations. Features of the helpdesk chat application include; 1. HTML formatting 2. Preformated responses 3. The ability to ban chatters 4. The designation of support requests 5. The ability to save conversations 6. Multiple skins SiteChatter LIVE HELP Solution Give better customer support with Sitechatter Live Help Software. Initiate Chat with your web site visitors. Push images and web pages directly to their desktop. Unlimited support reps, unlimited chats for the same low monthly fee. SiteChatter Live Help Solutions will install and configure for you. Live2chat CRM solution for live chat providing live help & support for sales and support response, real time visitor monitoring, proactive chat invitation, hits counter, 1operator multiple chat, chat transfer, typing status with country information Web-based CRM Sohodo CRM is a complete CRM (Customer Relationship Management) solution that enables businesses to manage marketing campaigns, email marketing, email campaigns, lead generation and demand generation, track campaign success, manage sales opportunities, and support tracking for customer issues. Live2Help Customer Support Solution Live2Help is a real-time chat program written in PHP and JAVA Script that allows you to interact with your site visitors, offering support and/or sales in real time through chat. When a visitor from your site needs help, he/she simply clicks on the operator online icon and a chat box will pop-up instantly or a leave a message box will pop-up if operator is offline... Live2Help is provided as an Application Service Provider (ASP) solution, it is completely web based. No downloads or any installations are required either by your website visitors or by your operators.

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