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Perl & CGI » Scripts and Programs » Customer Support » HelpDesk Online


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Title HelpDesk Online
Platform Unix, Win NT/2000
Price $99.95/$199
Author Visit Author Website
Website Visit Website of - HelpDesk Online
Category Perl & CGI » Scripts and Programs » Customer Support
Hits 588
Description Fully automated web based help desk. Features ticket submission via forms and email, unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, automated FAQ maintenance, templates based customization, easy setup and more. Standard and SQL editions available.


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Scripts Related to - HelpDesk Online

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Website Supporter

Website Supporter is a Web based customer support script that centralizes all support requests and allows you to provide fast and efficient support from any computer. Supports multiple technicians, self correcting installation, template driven pages and much more.


Add life to your website, instantly chat with visitors on your website. Ox-LiveSupport can accommodate unlimited customers at no extra cost nor monthly fee, install and run from your website. Features: Admin Control Panel; Users Interface; On-Screen Alert that notifies you of Awaiting, On-hold and Active users; Optional Hold or Awaiting Time - shows users how many users are ahead of them and estimated awaiting time; Push Page Technology; Tech can view/delete report and full users and technician text chat records; Uses HTTP Protocol - supports firewalls; Browser-based Chat - No client software to install and Works with browsers 4.0 and higher.

Active Stats

The Active Stats is a HumanClick style application that allows the Webmasters to interact with their visitors in real-time. With the Windows based application on your PC, you can view users navigating your site in real-time. By placing a graphic of your own design or by using the stock graphic that comes with Active Stats, your users can click this graphic and you will be paged to chat with them. If you are away, the user will then be prompted with a contact form. Their question can then be emailed to you. You can also initiate a chat with a user (MSIE feature only). From there you can use canned messages, send pictures, send HTML, and push pages to your user. You can also use the Active Stats just to monitor the site if you do not wish to chat with your users. You can also see if users on your site are repeat visitors or new, and what sites your users are coming from.


SupportMan is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see and resolve the problems.

@Customer Quest

An easy to use customer relation program which keeps your incoming support calls organized allowing your customers to track the progress/solution to their support request and respond to it. @Customer Quest is a ticket based CRS but does not require to login by typing complicated ticket-numbers. Features include: Web based, password protected administration; Ticket administration; New-Request alert; Customer reaction control; Helper tracking; Easy login without ticket-numbers; Easy online Q & A editing and adding; Complete customer history; Multi-Admin feature; Search engine; Activity logging; Switchable email-notifications customer <---> Support; Fully customizable; and HTML templates.


Ox-Support is an online support ticketing system written in Perl. Main features include: a full browser based administrative control, built-in FAQ system, searchable ticket database, email notifications, and easy ticket and user management.

Inquiry Handler

Inquiry Handler allows you to keep track of your customers' questions and potential sales. Your customers can check on their inquiry status, and update their inquiry. Features Open/Closed and high priority inquiry settings.

Helpdesk::Mail System

The Helpdesk::Mail System is a Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers. Especially if there is one email address and several people who reply on those emails and answer questions, Helpdesk::Mail can come in handy. one can assign a "user-id" for a mail to track down how often one user asks for help, plus an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer, just by typing in some keywords and click on a link.

Fresh Question Manager

With the Fresh Question Manager you are able to answer questions posted by your users and put them online with a simple click. Private handling of questions supported. Includes database administration through Admin Control Panel, and easy layout customization. Ideal also as ab online counselling software.


WebTTS is a trouble ticketing system written in PERL5. Trouble Ticketing Systems are used by businesses and individuals to track problems in some type of product or service. WebTTS is written to be a trouble ticketing system for ISP's. This package allows ISP's to track various service-related problems.

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