There are three types of users. Clients can create and modify their own trouble tickets. Agents can respond to and resolve tickets. Admin users have other privileges. Agents/Admins can write internal notes that are not seen by client. Many more features. Always evolving, so check back here for newer versions.

Easy Help Desk is a powerful customer support system that written in PHP and Mysql. it also comes with the Knowledge base built in... and more...

Outsourced web based customer service solution for your website to manage support requests and to publish self service knowledge bases on the web, reducing the need for costly and time consuming telephone support. You will also be able to track leads, administer newsletters, satisfaction survey; manage emails and run a support portal on your website.

An intelligent web-based helpdesk system. It adopts a more effective ticket sorting/ranking method on top of a new "closed ticket" feature.

In today's market, a majority of helpdesks are built for Internet service providers, but ezyhelpdesk can be utilized by a wide range of industries. Ezyhelpdesk is capable of handling unlimited departments and staff assisting users. Clients can either submit support requests via E-mail which will be logged into ezyhelpdesk or they can use a web based submission form.

PowerHelpDesk is a simple to use helpdesk software with: Windows login mask, 3 different access-levels: admin (full rights), leading postion (advanced rights), employee (basic rights). || Features: case registration by intranet or internet, intuitive operating & handling, pursuit of the course of a case/ticket, quicker reaction time on newly opened cases, clear separation between assigned and unassigned cases/tickets, case survey for the user, notes / commentaries to a case, user area in which the staff member can change his own files, admins can create and change new users, overdue reports. || Available in German, English, Spanish and French.

This is program allows you to setup a nice looking helpdesk/knowledge base that allows users to search for questions or popular help questions. Users can search through keywords entered under each question to maximise its search capabilities. This is a great product for anybody who has a technical website or product that users may have problems with (virtually any product imaginable these days). Look forward to seeing this HelpDesk on Geekscripts so that we can support our products and help our users solve problems more easily.

Reporting, multi-site support, email notification, web-administrated, issue history, time management and escalation. Just a summary of the features available; more are added every release. Please register at Freshmeat to be notified of new releases.

This is a simple support ticketing sytem that can be easily integrated into any PHP application. The system allows to submit tickets, reply, archive, view support history and send notifications to email.

There are three types of users. Clients can create and modify their own trouble tickets. Agents can respond to and resolve tickets. Admin users have other privileges. Agents/Admins can write internal notes that are not seen by client. Many more features. Always evolving, so check back here for newer versions.

PHP Ticket is an advanced ticketing system, written in PHP with a MySQL backend. It includes user management through sessions, a search function and several other functions to simply ticket management. It can be hosted on any platform running PHP and MySQL.

SupportExpress is a professional help desk and customer support system developed on PHP and MySQL It includes a Web admin to manage your support and customers. New features 2.0 version: -New design -Optimized code -Automated send data by e.mail to new users -Active/Deactive users -Date users control -Better showing Results -Warning message for every new tickets to the admin -Warning message for every modify tickets to the admin -Automated restore/send to email user forgot password -Database backup -Restore Database Backup -Free text searching box.

SSM is a full-featured application which includes many powerful tools to allow you to easily add a complete Knowledge Base along with a robust support request or "trouble ticket" management system to your existing support services. Through SSM, users will be able to easily manage these effective systems and reduce the time and effort required in providing technical support. In addition, certain versions of SSM allow you to integrate your Knowledge Base, Support Desk, and Web Community into one single sign-on environment, creating an easy, beneficial system to your users. New additions include numerous patches to increase the stability of your installation.

DeskPRO is an advanced web/email support system. Features email processing, attachments, custom fields, multi lingual, calendar, tasks, instant replies, custom reporting, visible source, pms, over 60 settings, tech permissions, payment functions, advanced FAQ, saved search queries, escalations and much much more.

osTicket can manage emails from an perl gateway via aliases, pop3 with crontab login, or manual pop3 login when admin is accessed. Users will received an autoresponce when they send emails or see ticket created info if using web-based form mail. They can also view ticket status online using their email/ticket# to login. Alot of built in security features and more.

PhpMyDesk contains all the basic features as required by users... as it is written in PHP it is very easy to install....Please visit the project page for more details

SupportWare has been created to handle support issues from your users. This software will email the Admin when a new issue is posted and email the poster when someone answers this issue. The drop down boxes in the application are configurable in the admin section of the software. Users can upload supporting files to your server directory.

The Ultimate FREE professional support / web desk / trouble ticket system. Written in ASP + ACCESS. Very easy to use and install. Reliable, innovative, you can easily compare to very expensive help desk. Download and try yourself ;)

Desgined for use in a call center, phplog enables you to take a customer's details and then provide them with a case or reference number. The existing case can then be edited and updated with new notes or conversations every time there is a related call made. Highly customisable both in terms of what data phplog asks for and also in general appearance.

Ticket Operator software (Trouble Ticketing System) is a complete help desk solution for small to medium sized businesses. It provides a simple, and easy to use web interface for managing and tracking technical support problems.