Triangle Solutions Ltd has developed an application which allows you to offer your web site users a way to request Support Tickets. Through the admin side of the application you can set up user accounts. These Users may then log into the Client side and write any amount of requests to the system. On submitting a request the request is emailed to the Administrator's email specified within the Config file. Attachments can be uploaded to an individual post. This may well be a screenshot or document explaining things a little more. Message thread is maintained within the emails sent back and forth. Self User Registration added, this is switchable within the configuration file of the application

InnovateHelpDesk is a full featured support desk feature. Many unique key features are making InnovateHelpDesk different from other support desk softwares. InnovateHelpDesk can assign tickets to operators with advanced load balancing, can track the status of tickets and send information emails to people according to your rules, personalized emails both in html and plain, ticket creating from emails, supports attachments, highly customizable, easy installation, free upgrade and support, advanced custom unlimited fields and customizable autoresponders, and much more. InnovateHelpDesk is a full featured support desk software with the lowest price and %100 re-brandable structure. For more details and online demo, please visit our website.

h2desk is the powerful way to provide online support to your customers. From small businesses to larger corporations, the help desk will streamline your online communication with your customers - your business will save time and money. Create, manage, and overlook unlimited staff members, departments, and tickets. Configure powerful auto-replies and populate the built-in knowledge base. Generate ticket statistics by department and user. Manage your emails by importing them automatically from multiple addresses. Seamlessly integrate the system into your web site. Download your free trial today.

PHP Tickets is a ticket system coded in PHP with a MySQL backend. It features a powerful admin section and is fully templated. It also has a style manager for changing colors, fonts, etc.

PowerDesk Pro is a fully automated helpdesk solution suitable for any webmasters on any kind of websites. As long as you have customers or visitors, you need PowerDesk to help you provide your customers and visitors with professional online support and help. With PowerDesk, you will NEVER miss any of your customers and potential buyers anymore.

Trouble Ticket is designed for offices with an IT staff. It allows users to submit a trouble ticket when they have a computer problem, optionally indicating which computers are affected. The staff may then work on each ticket. Email notifications are available. Two access levels for the staff accounts are available. The script comes with a simple installer and it is customizeable and 'brandable'. Requires a MySQL database (the installer makes the tables for you and writes a settings file).

OxygenOS Help Desk and Bug Support is a product of 2 weeks of hard work to create something which would be usefull to everyone who is intending to create a website with a good customer support. This could be handy if you are running your own webhosting or are selling products on your site or something similar. The help desk contains: Bug Support Help Desk New Listings Dynamic Chat The installation is easy so everyone would be able to easily install the product. The product will keep upgrading in order to create an even better help desk, I have set several plans already but with your help and suggestions I could make it even better.

This Help Desk does not require MySQL Database. It takes the Query, assigns a Ticket Number, Sends an Auto Respond Email to the client and an email to you with all the info.

GlareSystems Free Bug Tracking Revision Control Software. Tired of glaring at disorganized bug ridden software Get the development process organized with this free web based revision control software. Recommended for small to medium sized development groups and companies. Coders upload files to projects, version numbers are managed, comments are associated with each version. Clear revision history is conveyed through the glare web interface.

The Systems Panel features 6 functions for organizing any size IT department. These features include knowledge base, ticket system, contact directory, and system inventory. In addition it can be implemented along side your company Intranet site, so users can enter trouble tickets right from their web browser.

SitePanel 2 is a fully-featured enterprise-level support and information centre for web hosts and their clients. The system allows submissions of support tickets by clients via email piping or the visually appealing (and skinable) web-based interface. SitePanel 2 is designed to be extremely user-friendly but at the same time affording experienced users a multitude of advanced options allowing them to fully leverage the power and range of features the system has to offer.

IssueTrak is a leading provider of 100% web-based Help Desk, Support Desk, Asset Management, and Issue Tracking Solutions. Our customers in 13 countries around world include Exxon, EDS, Sprint, Time Warner, Verizon, Knight-Ridder, Ralph Lauren, AC Nielsen and hundreds more across 21 major industry groups. The IssueTrak solutions provide a complete problem resolution engine, including a two-level knowledge base, Active Directory/LDAP support, incoming e-mail support and a complete Asset Management solution. Based on Microsoft SQL Server Data Base technology, the IssueTrak solutions are designed from the ground up to be extremely easy to use, installs in less then one day, provides 100% remote web access We provide the best technical support and customer care in the industry and continue to have nearly 100% customer satisfaction.

The jab:ITS Incident Tracking System provides a browser-based help desk system for tracking and reporting customer support issues and occurrences. Its features include user registration and login, up to ten customizable data fields, ability for customers to add and modify their own incident items, ability to assign incident items to users, ability to search incident database, email notification, message posting for discussion of issues, and more.

The most feature packed helpdesk! Complete support center focussed on customer service. Features OPEN SOURCE CODE! Very easy to modify visual settings. HelpDesk will reduce the number of inquirys made by clients. Allow clients to search the knowledge base, contact your support team, and manage their account and tickets easily. Feature packed admin area provides clean smart ways of organizing information and improving efficiency. Multiple staff members, departments, task generator, pending jobs, staff messaging, and tons more features! Keep your clients happy with quick support response thanks to HelpDesk!

phpSupport was designed for a simple but easy install. This system will allow users to submit trouble tickets via a web form, and a email gateway. phpSupport gives you the option to email the creator of a trouble ticket when updating or closing out a trouble ticket.

Support Center is a PHP/MySQL based customer support system that allows multiple technicians to support multiple users. Your users can submit tickets via web and email, they will be informed about the progress of their requests for each step completed, and can enter to verify the state of their application, their history and account info. Features: knowledge base, optional user registration, multiple languages support, email notifications to users and technicians, unlimited technicians, unlimited custom fields, tech permissions, email templates, customizable user interface, predefined replies, private messaging between staff members, manage user database, view customer's support history, and more.

Anteil is a PHP/MySQL-driven Web-based Customer Relationship Management (CRM) application designed to help you better identify, attract, retain, service and support customers. Employing full Web architecture, this open-source solution is a fast and easy way for your company to implement a basic CRM application. At the same time, it gives programmers a head start in developing a more customized solution. Main features include: Consolidated account information, Contact manager, Sales opportunity manager, Corporate communications, Calendars, Sales forecasting system, and High-level security.

Programmed in PHP with a MySQL backend, EdgePanel v2 is a blistering fast application that gives you many options to choose from. The support desk allows you to store "canned replies", merge tickets, mass reply, open, close, e-mail clients, and much more! Keep track of your server hardware, allow clients to request IP's, view the live status of each server, and much more!

Ware Support is a full-featured help desk and support ticketing system developed in PHP and MySQL. This system allows you to setup unlimited representatives, tickets, and users, categorize tickets, prioritize tickets, assign representatives to specific categories, customize alerts, and much more. Licenses are $50.00 which includes unlimited upgrades for life.

The PHP Support Desk is a PHP/MySQL-based fully customizable support desk system with a multitude of features that will streamline your entire customer relation network. Among the other varied facilities you can now provide your users with an option of an online call center. Grouped under the category of a support system, The PHP Support Desk functions to notify the technicians upon the arisal of a problem.