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Script Name Cerberus Helpdesk Cerberus Helpdesk is built on an open architecture that adapts to the specific needs of your business. It streamlines the e-mail response process by collecting and providing pertinent information associated with your customers. Cerberus delivers a highly-customizable, intuitive interface packed with an abundance of powerful features, such as: an exceptionally adaptive anti-spam system, comprehensive search and customer history functionality, e-mail templates for standard responses and canned text, an extensive reporting system, a central knowledgebase providing solutions to previously addressed issues, multiple department and e-mail address support, project and task tracking, emerging automated agent behavior and much more! These built-in features empower your agents, enabling them to efficiently manage an ever-increasing influx of business e-mail -- while contributing to the company's global knowledge pool and reducing customer service costs. Such productivity leads to increased customer satisfaction and loyalty, which brings you more repeat business from current customers and a higher conversion rate for new leads. It turns satisfied customers into advocates. TrackSolve Inquiry Resolution Software TrackSolve handles support the way you want it to, offering a suite of issue tracking, information, communication and file management tools that make tailored support setups easy, scalable, and affordable. Features include web & email processing of tickets, due dates based on ticket priority, surveys, user registration & verification, news and announcements, custom contact and ticket fields, and a full security system. Full source code. Comdev Customer Helpdesk v2.0 Comdev Customer Helpdesk is the most advanced helpdesk ticketing system that allows you to establish an online support centre for customers on your website. Key features: automatic reply to support tickets, reply acknowledgement, customer add comments and upload attachments to ticket, all-in-one views of ticket listing, ticket history & tracking, set ticket status, flag & unflag ticket, add support issues, customizable email contents. Common help desk requests are replied quickly using the preset canned messages. Add helpdesk ticket and reply directly to FAQ (integrate with Comdev FAQ Support). Web based Installation Wizard, easily plugin to your site with single PHP snippet. FREE Installation Support. Ace Helpdesk System " Ace Help Desk System is powerful, fast and secure. You will never have to wait for a page to load. Refreshing the database takes seconds, not minutes or hours.Customers can attach files to their tickets, but only if you allow it in the administration area. Multiple employees, technicians and/or administrators may use the back end. The Help Desk will even generate reports on how fast each of them replies to tickets, and how many tickets are open, closed and on hold.Customer support surveys. Only Ace Help Desk System has this amazing feature. This lets you get real, anonymous feedback from your customers via an easy to use web based form. Learn what they think of your service, quickly and effectively." SupportTrio Improve the quality of your support by providing an integrated help desk solution that effectively manages and controls your support traffic. Your visitors enjoy high-level support with fast and accurate support. Enjoy features like an email parser that takes your incoming email and creates tickets or applies them as replies to your existing tickets. It handles all incoming email from any number of POP accounts. Email Filters allow you to filter the route of new emails. SupportTrio includes an impressive set of features including: Advanced Email Parser, Multiple POP accounts. Multiple ticket views/layouts, template system, assign/merge/resolve/close ticket options, central CSS file, graphs of reports, integrated knowledgebase, personalization options, troubleshooters and much more. View our online demo today or sample our 30 day free trial and learn why SupportTrio is the professional support ticketing choice. Omnistar Live Omnistar Live is a comprehensive Customer Relationship Management solution that provides help desk trouble ticket tracking and more. Help desk tickets can be submitted via email or directly through a customizable support request form. Responses to help desk tickets can even be directly added to a searchable knowledgbase. In addition to providing help desk management Omnistar Live also includes a Live Online Chat component that will allow your sales a support representatives to chat directly with all your web site visitors in real time. eSupport eSupport is a robust and flexible support solution. Features a stable email> helpdesk routine, complete department handling, unlimited staff members with ability to set specific permissions, complete ticket management, FAQ management, SMS forwarding, Personalization (Seperate Calendar and Addressbook for staff), A comprehensive web based interface for customers, Your customers can create tickets via either web based interface or through email, private messaging between staff members, ticket grouping based on priorities and status, predefined replies ability, template based, ticket locking to prevent duplicate replies, backup system, IP+Email banning, ticket notes, ticket flagging, ability to specify custom fields, printable version, multi language support, popup predefined replies and a professional interface, ability to reply directly via email client, ability to track emails, email actions, flood protection. e-Desk Help Desk A high end e-crm application for helpdesk management system which is a webbased. It has intellegant ticetk management, self help, escalating rule for the customer support executives.Its a PHP/Mysql based application and platform independent. Also can be compatible with other databases lie oracle, mssql server, sybase. Free MySQL PHP Help Desk Software: Help Desk Reloaded. Free Help Desk Software by Help Desk Reloaded. Free web based PHP helpdesk software using a MySql database for true cross platform capability. This Help Desk Customer Support Tool is being used by profit and non-profit organizations globally. The Help Desk Software has been tested extensively on WinNT, Apple OS X Server, FreeBSD and Linux. End users create support tickets, help desk managers and technicians then login to the help desk and enter resolutions or search threw past calls. This free Help Desk Package includes an automatic install script minimizing your need to deal with MySQL directly. We have also just recently updated the software, so check our web site often for updates and new features added to this exciting free project. We have just added new sorting features to the help desk, and also the next page feature to help reduce clutter. PHP Contact Us This is a one page script that allows your visitors a means to contact you with out posting your email on your webpage for others to grab and abuse. Instructions are on the page in the code and there is only one varable to change.

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