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ASP » Scripts and Components » Customer Support
Zen Help Desk Software - Freeware
Free ASP Web Based Help Desk Software, this is the best free help desk software. Includes Support for Access or M.S. SQL server for the database backend. Features Help Desk Web Based Installation wizard for easy setup. Knowledge base search, trouble ticket escalation and email support. Zen Help Desk Software is free, professionally designed and developed to enhance your companies customer support needs. DonĂt pay for Help Desk Software, download and demo it now for free. Absolute Live Support - $149
Absolute Live Support is a Complete eCRM Live customer support Help Desk system. Increase your sales by providing live customer support on your site. This is not a hosted application, Absolute Live Support runs under your own domain on your own site. Developed using 100% pure ASP code, there are No DLLs to install, It supports Access and SQL Server databases,unlimited users and departments (get your whole staff to work with the system), visitor tracking and proactive chat (invite to chat), canned commands, detailed stats and much more (Also available in ASP.NET). Call Center help desk style application - Free - Freeware, GPL
This free software is used to quickly log trouble ticket calls. It is designed to be used as a call center but also could easily be used as a help desk ˘ help desk÷ application. The software has three primary functions, input new support calls, enter resolutions to existing support calls, organize and access old help desk calls threw the built in knowledge base or archives. Installation is fast and does not require any code modification. The call center software allows you to choose from ether a M.S. Access or MySQL backend database, which is used to store all the data collected in the call center. Minimal configuration is required for the database setup. This software call center help desk software is totally free. Free Patch Management Software by Zeus Software - Freeware
Patch and Virus Signature Management has become a critical part of any information technology department. In light of recent virus outbreaks Zeus Software has rushed developed a patch management system to help your organization keep track of applied patches and virus signature updates. This is an ASP web based patch management system, which uses a M.S. Database back-end. Download this totally free software today from our web site. RealLinkASP Free Live Chat Application
Connect with your customers and support issues quickly and efficiently with this easy to use, easy to install FREE script. RealLinkASP allows multiple live chat sessions in real time. Chat sessions are logged to the MSQL database, which can be later searched for quality control purposes and knowledgebase like functions. This script is the perfect addition to any help desk, or online sales environment. ReadyDesk - Web Based Help Desk Software - $49.95
Web based Call Tracking and Help Desk software that helps companies streamline their support processes and provide their customers a higher level of service. Now with Live Support Chat. WebDeskPro - 182
Bring your support department into the 21st century with our Helpdesk Application. Engineers logins, send private messages, printable job lists, job history and much much more Help Centric - $65.00
Help Centric is a comprehensive, flexible, and portable ... web-based Help Desk System. Automatic responses to tickets, e-mail notifications, customer profile matching and a feature-rich knowledge base put Help Centric in a league of its own. Common help desk requests are handled quickly using the preset automatic responses. Help Centric comes with a Help Ticket History and Tracking module. There are separate web applications provided for administrators and tech support staff. Customers can open their own tickets! Includes a FREE contact manager. Interfaces with our Project Management, Time Sheets, Calendar/Scheduling, Help Desk, and Billing products. Customizable ASP Source code. Help Desk - 125.00
Mobilize and empower your customer service representatives, and give your customers first-rate answers. If they don't find their answer in the previous issues you've activated, customers can quickly submit a new question from any online browser. Customer service reps receive email notification (on their PDA if desired) or they can simply login from any online browser to work on issues in their category of expertise.
An economical solution, if your business or site receives a large volume of questions (issues or tickets), or if more than one agent responds to customer support issues.
A polished image, for your company.
Improved efficiency and information sharing, for your customer service representatives.
The solution of choice for existing small to medium size businesses - around the globe.
ASPED BUSINESS PORTAL - 1800$ or rent from 50$/month
Multilanguage web application for documenting your business activity on internet or intranet. Supports selective access to different application parts. Create different documents: invoices, orders, receive list, track projects, consolidate and set POS data, control inventory , sales order processing ... maintain products and partners list and view reports. Pure ASP 3.0 , no DLL , use Access or MS SQL Server. Real Assistant - $99
Live help chat for sales and support powered by Real Assistant. Key features: chat buttons and chat invites, unlimited ops, custom status images, unlimited zones per op, stored responses, operator session logs, chat logs and stats, web based message management, and more... Help Desk 5 by Expinion.net - $125.00
The web based support & knowledge bank solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers ű inexpensively. This is NOT just a FAQ system or 'chat' software, but a tool that will encourage your visitors to provide feedback without you being aggressive, and enable complete communications between your support technicians...from anywhere and anytime. Source code, install, support & future upgrade are all included. New version Oct.13.2004. Synergy Client Manager - $499
Synergy Client Manager is a complete middleware solution for small contractors. Includes: Client management (addresses, phone numbers, etc); Task/Work Order Management (clients can request and track work orders); eNote Manager (clients can send notes and store them - clients do not have to have email); Invoice Manager (post invoices, send email notifications, accept online payments) and MORE! eFAQ - Commercial
Are your web FAQ actually the most Frequently Asked Questions about your goods and services? ...Introducing our eFAQ 24/7 Instant Service tool... The most cost effective and efficient method for improving customer satisfaction.
eFAQ is a good CRM tool. It automatically compiles a list of the FAQs from your customers and allows your customers to rate these answers thus creating a dynamic and valuable knowledge base for you and your customers!
eFAQ is a powerful marketing tool. With your ability to view the most frequently requested answers you can provide your customers with what they want. Secondly the FAQ can be opened in a companion browser which has a small section for your rotating advertisement. You can therefore advertise to potential customers while they surf.
FlyLip Live Help - 499.95
Supports multiple support persons to answer questions, Supports simutaneous converstions in multiple windows, Quick click insertion of F.A.Q. answers into chats, Supports chat archiving, Secure operation capable, Full featured admin to configure all variables, Admin to search/delete chat archives Soft Contacts - $59.00
Web-based software for Contact Management and Sales Force Automation. The sales team security model is flexible enough to handle any type of sales team hierarchy. Allows for monthly planned, forecast, and actual sales figures. Includes unlimited actions for every contact. Also has reminders which will alarm to alert you of a: tickle date, follow-up, meeting, etc. Integrates with our project manager, calendar/scheduling manager, time sheets, invoicing and help desk software upon installation. Fully configurable and customizable ASP source code.
Stellarite CRM - $999
A powerful and scalable web based CRM system integrating all areas of a business including Sales & Marketing, Services, Support, Quality Assurance and Reporting. Features include email notification, file upload, password encryption and much more. Polar HelpDesk - $479
Polar HelpDesk is a 100% web based application that allows you to establish: online support centre for customers on your web site; internal support place for your employees, placed on Intranet. With Polar HelpDesk you can: improve your current support towards the clients; capture the data and create a knowledge base to be efficiently used by your staff and your customers; have better control over the support process resulting the increased custmer service quality; have ready calculations and reports for the support team payments; customize and change your support system to best suit your clients and your staff. Teraway LiveHelp - 129
TERAWAY LiveHelp is a live customer support software for your site that enables visitors to communicate with your sales representatives in real time through web based chat. By delivering live support your site visitors don?t have to leave your web site, or wait for an email reply to get answers to their questions, they just click a live help button and are connected with one of your customer service representatives. Your company representative then assists the visitor by providing information, links, graphics, or even guiding the customer through your web site.
TERAWAY LiveHelp is the perfect Live person alternative at a fraction of the cost!
TiNSupport; web-based helpdesk chat software - $148
TiNSupport provides you with the ability to have one-to-one conversations with many clients. The client interfaces with a single support person whilst that support person can be having several different conversations.
Features of the helpdesk chat application include; 1. HTML formatting
2. Preformated responses
3. The ability to ban chatters
4. The designation of support requests
5. The ability to save conversations
6. Multiple skins
7. The ability to collect and collate web stats using the content management system.
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