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Tools & Utilities » Customer Support
Ace Operator - Free - LGPL
Ace Operator enables live interactions between company representatives and customers from the company web site. It allows customers to contact live agents at the click of the button, engage in interactive conversation and exchange information using multi-media content. It also allows companies to monitor visitors to their web site and initiate a conversation. It is an excellent tool for low-cost pre-sales support and any kind of customer services over the web. And, best of all, it is one of the most affordable solutions around.
Ace Operator has excellent support for running it in a hosted environment. ASPs, ISPs and web hosting companies can host Ace Operators for their clients to create an additional source of revenue. versaSRS HelpDesk
An advanced, powerful and feature rich 100% web based customer support and help desk application. Key features include:
Thin Client Technology (100% Web-based), Searchable Knowledge Database, Full Management Assign Capabilities, File Attachments, Report Writing, Fast Call Logging, Easy Call Re-Assignment to an Individual or SkillGroup, New Call and Due Date Alerts, Call Escalations,
Action Escalations, Billing Module, Asset Management, Contacts Manager, Customizable Prioritization of Calls, Call Templates, Call Scheduler, Event Manager, Customizable System, Labeling. Windows 2000, XP, 2003 Server compatible. Flash Tutorials For Your Web Hosting Clients
OnlyDemos offers custom tutorials for cPanel, WHM, H-Sphere, DNS, FTP, ModernBill, WHM Autopilot, Fantastico and more... Custom branding makes your site look professional. Your clients will love the demos and won't bother your support center by asking how to accomplish their web hosting tasks. Excel Database for SMI administration and customer service - USD299 software + support
Excel database is a robust, simple to use, affordable and runs anyway, anytime software suitable for small, medium and large size businesses and individual owners. Building on top of the technology that runs the popular Microsoft Office Excel platform, Ahboy.biz has managed to introduce the Ahboy.biz Excel database software with added functionalities and graphical interface that are available in many expensive business applications. Key functionalities available in Ahboy.biz Excel Database are:
(1) User Management System (2) Administrator Management (3) Client and Products/Services Databases (4) Improved Search Criterias (5) Report Printing and (6) Support UTF-8 Charater. Key advantages of Ahboy.biz Excel Database are: (1) One License for Unlimited Users Policy (2) No Additional Hardware or Software Required (3) No Training or Retraining Required (4) Runs on Any Device Anytime, Anyway (5) Easily Changed to Meet Functional Changes (6) Unlimited Replication of Software within licensed company (7) Fastest Way in Changing Business Handling from Paper to Paperless Policy (8) Improved Direct and Indirect Cost Savings and (9) Easy to Use for Personal Usage or Business (Small to Medium size). Client can choose to pay full package amount at 10% discounts OR by installment with support for 12 months. Currently, the database is being use for Customer Record for Front Desk Support, Service Report for Servicing Department, Sales Performance for Sales, Product Performance for Store Keeping, and Accounting facillitator. You can be a small shop or a large cooperation, the excel database will compliment your everyday business transaction such that you can extract important data through our GUI reporting tool. Customize scripts, banner, logo, shopping cart, template, ą. - Negotiable
Freelancers want to bid a project are welcome to join.
Joining and bidding are FREE Boldchat: Free Live Chat for Your Web Site - 0.00
Chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors. Bocazas Live Support - 15
Bocazas Live Support allows you to communicate with your web site visitors providing instant support. You can monitor your visits and know where on your website they are at any moment. By Interacting with them, you boost your revenues and build customer loyalty. The program allows you to send images or files, navigate with the customer and send html rich content. You will be able to guide the customer through the site and close a deal before he decides to close the browser. It will provide you with the necesary competitive advantage. Flash Livehelp - 39.00
Breathe some life into your digital world with Flash Livehelp and watch your sales soar. What makes our system unique is that in addition to the Livehelp Administrator you will receive a flash web client(swf) which you can post on your web site and/or web auctions PLUS a flash desktop client(exe) which can be distributed to customers, clients, family
and friends via CD, download or email. Setup in minutes, no monthly fees. Requires 1 MySQL database and PHP. Try the web client now at Flash-catalogs.com. e-Contacto.com - Free Lite Version or $49.99 month
e-Contacto.com is an e-CRM solution, that allows you to provide customer/visitor support, online and in real time. Integration only requires a unique HTML line of code. Try the free version (fully functioning) and increase customer satisfaction along with sales. mySecureBrowser Webmaster cPanel Dashboard - Commercial: $29.99
This is a simple desktop dashboard for webmasters with cPanel web sites. It allows 1 click access to cPanel, help desk, and other password pages on your site. Designed for webhost companys. This is a name branded value added item for your hosting business. Help Meister - $29 per month
Desktop-quality pop-up help for your website. Centralized, searchable database of help records. Help matched to user proficiency, job function, language, etc. Managers can update to reflect policies and procedures. Help Manual assembly & printing. Communicate By AquaSoft - $59.99
COMMUNICATE - Brings life to your WEB SITE
AquaSoft LTD. has developed a unique "no download" software product that recognizes ALL the users visiting a website and enables full communication between webmaster and surfers and among the surfers themselves.AquaSoft LTD has named the software 'Communicate'.
Communicate is designed to create virtual communities around a portal, bringing together surfers with shared interests and generating loyalty to the site.
Communicate comprises several applications such as: Customer Relationship Management (CRM), E-commerce, possibility to adapt the program's design to the site's character, cellular, creating site loyalty and support for content push. AnswerChat - Free Trial / $49.95 per month
With AnswerChat you can track and chat with the visitors to your website(s). See who is on your site(s) and see what search engine and search term they used to find your site. Chat with your site's visitors and turn them into customers. AnswerChat is the low-cost customer service solution. No plug-ins or add-on software are required
for visitors to your site(s). All they need a browser with java enabled. The fully functional free 30 day trial version available.
Click Chat Sold - Free Trial/$20 per month
Customer service software that interfaces with clickchatsold.com for live support and chat with your customers, with an easy to install and use interface. Features: Instant proactive communication with your visitors, Remote Browser Control (Web Page Redirection), Easily Customizable interface and greeting/Away messages, Chat Buttons on site and emails, Compatible with any web sites, and Works on "shared" Web hosting service.
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