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Remotely Hosted » Customer Support
LiveHelper.com - Free Trial/$25+
Livehelper is a customer service tool for your website that enables web site visitors to instantly receive live help from your personnel. Visitors to your web site simply click a Live Help button and are connected with one of your representatives. Your representative then assists the visitor by providing information, links, graphics, or even guiding them through your web site. Livehelper features include Real Time Spell Check, Customizable Interface, SSL Secure Chat, Voice Chat, Remote Control and more. Try all of Livehelperķ»s features risk free for 10 days; visit our site to learn more. iHelp - Free trial, $14.99 per month
iHelp - online sales and customer support for your web site
iHelp offers a timely and cost-effective solution to communicate live with your web site visitors at the right time, converting them into loyal customers and building strong, long-lasting customer relationships
How iHelp works for your web site operators
- The web site operators will see in real-time extensive details about all the visitors browsing your web site monitored pages.
- The operators can send a proactive chat invitation to any web site visitor, or the visitor can click the live chat button on your web pages to request online assistance.
- The operator will chat with the visitor, or he can transparently redirect the chat to another operator; all the chats are automatically recorded for future reference.
How iHelp works for your web site visitors
- When your web site visitors need help, they can click on the iHelp live chat buttons embedded in your web site pages.
- A new chat window will open on the visitor's browser, and one of the web site operators will be notified of the visitor's chat request.
- If none of the web site operators is online or all of them are busy, the visitor will be prompted to leave you an offline message.
Start using iHelp in three easy steps
- Register for an iHelp account and receive a 30 days free trial period;
- Login to your iHelp account to copy the iHelp HTML tags in your web pages;
- Install the iHelp Operator application to answer chats and manage visitors;
Live Support Person
A multi-user, multi-operator, multi-department live support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Other features include referer tracking, page tracking, chat notification, user is typing message, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, and multiple operators.
Feature packed web based help desk.
- Bulletin board style communications
- File attachments
- Email based ticket submission with support for html-only messages and multiple file attachments
- Intelligent ticket routing using departments and 4 tiers escalation model
- Customer database for easy tracking of customer details like contact info or service options
- Multilingual interface
- Free trial
Hostik Live Chat Services
Hostik Live Chat Service gives your web site visitors live sales and customer service - Monitor your traffic, qualify leads and engage your visitors. It's only $22.49 a month for up to 5 Operators and 3 Departments. Live Chat does not requires any hardware, software, plug-ins, downloads, or programming languages installations. bigWebDesk - ASP Helpdesk - 59.95/month
Class Routing; Email Parsing for new tickets; Email Parsing help desk replies; Parts Management; Asset Management; Priorities; Levels/Escalation; Parts/Travel/Labor/Misc Costs; File Attachments Dapper Desk Online Help Desk - $19 per month
A customizable hosted customer support service. Customers can initiate tickets via email or by logging into the web interface. Ticket ID numbers remain in subject of email tickets. Status codes are color coded and customizable. Supports unlimited techs/admins and customers. Dapper Desk will page you when new tickets are entered into the system. Older tickets are archived and viewable by customers and admins/techs. Custom autoresponse messages save your techs time. FAQ software provides your customers with answers to their questions. 11 different themes provided or customize your own theme. Works in a web browser, no software to download. Hosted on our network - easy access. Live Support Center - 9.95
LiveSupportCenter is a fully featured browser based helpdesk management application designed to allow businesses to manage support requests and reduce the need for costly and time-consuming telephone support.
The online helpdesk features include complete trackable ticketing system, live chat, searchable knowledge base, buit-in webmail, news and announcements, and more. Whiz-Ticket - Free
Webmaster or Website customer service personel can setup and use in a few minutes, interactive mail support system with automated tracking numbers, e-mail notification, pre-shaped forms, simple reports divided into "pending" and "resolved" cases. Trial version free of charge. Licence version offers ontop: Priority ranking, customized forms, unlimited support requests/automated e-mails, multiple users, many unique layouts with individualized corporate identity and completely advertising free. UserInteract Live Support - Free, Pro for just $8.50
UserInteract Live Support enables operators the ability to chat directly w/ visitors. Operators can monitor support calls & visitors directly from their monitor screen.
Extensive visitor details:
-History of support sessions.
Initiate chat sessions (2 types!):
-Force open chat sessions w/ visitors
-Invite visitors to chat
Provide live support on:
-E-mails, auctions, multiple websites
-Chat screen logos
-Online/Offline status icons
Lots More! Create an accnt for Free!
TiNSupport (Remotely Hosted) - $15 per month
TiNSupport provides you with the ability to have one-to-one conversations with many clients. The client interfaces with a single support person whilst that support person can be having several different conversations.
Features of the helpdesk chat application include; 1. HTML formatting
2. Preformated responses
3. The ability to ban chatters
4. The designation of support requests
5. The ability to save conversations
6. Multiple skins SiteChatter LIVE HELP Solution - Hosted - $10/month
Give better customer support with Sitechatter Live Help Software. Initiate Chat with your web site visitors. Push images and web pages directly to their desktop. Unlimited support reps, unlimited chats for the same low monthly fee. SiteChatter Live Help Solutions will install and configure for you.
Live2chat - Free Trial / $8.99 per month
CRM solution for live chat providing live help & support for sales and support response, real time visitor monitoring, proactive chat invitation, hits counter, 1operator multiple chat, chat transfer, typing status with country information Web-based CRM - Monthly or Annual
Sohodo CRM is a complete CRM (Customer Relationship Management) solution that enables businesses to manage marketing campaigns, email marketing, email campaigns, lead generation and demand generation, track campaign success, manage sales opportunities, and support tracking for customer issues. Live2Help Customer Support Solution - $19.95
Live2Help is a real-time chat program written in PHP and JAVA Script that allows you to interact with your site visitors, offering support and/or sales in real time through chat. When a visitor from your site needs help, he/she simply clicks on the operator online icon and a chat box will pop-up instantly or a leave a message box will pop-up if operator is offline... Live2Help is provided as an Application Service Provider (ASP) solution, it is completely web based. No downloads or any installations are required either by your website visitors or by your operators. LiveChatNow! - $19.50
Feature: Pull, Leave & Transfer Visitors between operators; Real Time Monitoring; Built in Browser (easy integration with your website); Push Page, Push Image; Follow Me; Canned Answers (Preset Text and HTML); Audio Alerts; No plug-ins or Java VM required; Clocks; Works Everywhere. HumanHelper - $9.95 per month
HumanHelper is a customer service tool for your website that enables web site visitors to directly communicate with your company staff. The visitors on your site can simply click on a HumanHelper button and then will be connected with one of your representatives. You then can assist the web site visitor by providing information, web site links, and even help navigate them through your web site. The HumanHelper solution is provided on an Application Service Provider (ASP) basis. LIVE TechSUPPORT
LIVE TechSUPPORT allows you to interact effortlessly with your website's visitors. Using LIVE TechSUPPORT you can provide support and/or sales assistance all in real time and directly from your website when you are online and interactive support when you are offline. Increase your sales, reduce your costs, improve customer service. LIVE TechSUPPORT is inexpensive and a great hosted solution. Full Web-based or software interfaced. Developed in 2 languages: English and Portuguese. Your IT Help Desk - Commercial
The hosted Your IT Help Desk system enables you to provide quality support for your customers 24/7. Your IT Help Desk is a fully featured online help desk system, that is an ideal solution for companies that wish to provide their employees and customers with online, email and telephone support. Our system allows convenient submission of support requests from users, they can either use the web based help desk, send an email which is then logged straight into the system. Many features available including the abiliity for support staff to log support requests on behalf of their customers meaning that telephone support can in integrated. ExDesk Help Desk Software - Free Trial / $50+ per month
ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs. ExDesk provides full customization, rapid deployment, and affordable ease of use.
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