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Script Name e11 Customer Relationship Management Solutions! e11 is a powerful, affordable & customizable CRM solution that includes Knowledge management solution, helpdesk, trouble ticket, routing, lead tracking, campaign, email response and queue management. Features: Unlimited no. of reps and customer queries, Internal Mail/Ticket management, Built-in Sales and Service modules, Address book, Mass mailing, Autoresponder, Exhaustive Reporting, Escalation, Task Reassignment, Routing Engine for allocating right requests/mails/tickets to right CSR/rep/employee, for online demo - http://www.e11online.com/crm/demo.html InfinityForge InfinityForge is a suite of tools including a powerful ticketing system capable of handling service requests via email and web based interfaces, a client information database containing contact information, office information and documents, and a feature packed project management system allowing companies and clients to collaborate on important projects. HelpMe Desk This is a PHP/MySQL-based HelpDesk software ideal for Webhost that includes Staff, Users, and Administrator logins and detailed levels and priority options. HelpMe Desk also includes the Live Support functionality, a humanclick alternative. TIS LIGHT TIS-Light is a web-based and email-based trouble ticket system written in php, the email gateway is a perl script and it use a MySQL database. The script is currently translated in english, german, italian and french and to add a new language, you just need to translate one file. You can also modify the design via a CSS file. phpManager Designed specifically for webhosts, phpManager will help make your company more efficient, leaving you more time to provide a better service to your clients. The aim of phpManager is to provide a cost-effective client management system that offers the basic features essential to running a hosting company. The software is targeted at new companies that have yet to establish a foothold in the market and lack the necessary funds to invest in a complete management solution that can cost several hundred dollars. phpManager includes features such as Auto-Account creation, theme support, multiple language support, billing, ticket support as well as offering a client control panel for your clients to modify their accounts. phpTickets phpTickets is a PHP script that allows you to manage support tickets easily. Priority system makes sure everyone is served in time. Used in real world environment to manage a hundred email per day but could possibly handle more volume. Requires MySQL and POP server. mhd Based on PHPHelpdesk, mhd is a PHP/MySQL-driven helpdesk system for small companies and organisations. It features: Categories, departments, users, tickets, customizable emails notifications, client management, basic TID management, stock inventory and monitoring, lend/lease functionality, and Post support tickets or book equipment without being logged in. Computer management through interface to IRM 1.0.x series. IRM IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems, hard drive space, the amount of RAM, etc., The ability to search through computers, software, and jobs with powerful tools, Software tracking, with location, platform, serial numbers, comments, and version fields, Powerful tracking system, with priorities, TODO jobs, followups to jobs, and a repair history tracking, Software association with computers, license tracking, Tested in situtaions with thousands of rows of data, which IRM handled exceedingly well, Upcoming IRMPorts, detailed reports on various catagories, as well as software license # tracking, enhanced security, tracking-searches, and more. Double Choco Latte Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bug's severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what they're responsible for, and E-Mail notification when a work order is created or closed out. PHP Helpdesk This is an HTML, PHP3, and MySQL based Intranet application used to input trouble ticket information and output reports based on built-in queries. Current features include: Add users, Add departments (ex. IT Dept, Helpdesk, Applications, HR), Add categories for each department, Add trouble ticket/job information, Modify users, Modify/Update jobs/trouble tickets, Delete users, Delete categories, Delete departments, and Close jobs/trouble tickets.

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