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Script Name Real Assistant Live help chat for sales and support powered by Real Assistant. Key features: chat buttons and chat invites, unlimited ops, custom status images, unlimited zones per op, stored responses, operator session logs, chat logs and stats, web based message management, and more... Help Desk 5 by Expinion.net The web based support & knowledge bank solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers – inexpensively. This is NOT just a FAQ system or 'chat' software, but a tool that will encourage your visitors to provide feedback without you being aggressive, and enable complete communications between your support technicians...from anywhere and anytime. Source code, install, support & future upgrade are all included. New version Oct.13.2004. Synergy Client Manager Synergy Client Manager is a complete middleware solution for small contractors. Includes: Client management (addresses, phone numbers, etc); Task/Work Order Management (clients can request and track work orders); eNote Manager (clients can send notes and store them - clients do not have to have email); Invoice Manager (post invoices, send email notifications, accept online payments) and MORE! eFAQ Are your web FAQ actually the most Frequently Asked Questions about your goods and services? ...Introducing our eFAQ 24/7 Instant Service tool... The most cost effective and efficient method for improving customer satisfaction. eFAQ is a good CRM tool. It automatically compiles a list of the FAQs from your customers and allows your customers to rate these answers thus creating a dynamic and valuable knowledge base for you and your customers! eFAQ is a powerful marketing tool. With your ability to view the most frequently requested answers you can provide your customers with what they want. Secondly the FAQ can be opened in a companion browser which has a small section for your rotating advertisement. You can therefore advertise to potential customers while they surf. FlyLip Live Help Supports multiple support persons to answer questions, Supports simutaneous converstions in multiple windows, Quick click insertion of F.A.Q. answers into chats, Supports chat archiving, Secure operation capable, Full featured admin to configure all variables, Admin to search/delete chat archives Soft Contacts Web-based software for Contact Management and Sales Force Automation. The sales team security model is flexible enough to handle any type of sales team hierarchy. Allows for monthly planned, forecast, and actual sales figures. Includes unlimited actions for every contact. Also has reminders which will alarm to alert you of a: tickle date, follow-up, meeting, etc. Integrates with our project manager, calendar/scheduling manager, time sheets, invoicing and help desk software upon installation. Fully configurable and customizable ASP source code. Stellarite CRM A powerful and scalable web based CRM system integrating all areas of a business including Sales & Marketing, Services, Support, Quality Assurance and Reporting. Features include email notification, file upload, password encryption and much more. Polar HelpDesk Polar HelpDesk is a 100% web based application that allows you to establish: online support centre for customers on your web site; internal support place for your employees, placed on Intranet. With Polar HelpDesk you can: improve your current support towards the clients; capture the data and create a knowledge base to be efficiently used by your staff and your customers; have better control over the support process resulting the increased custmer service quality; have ready calculations and reports for the support team payments; customize and change your support system to best suit your clients and your staff. Teraway LiveHelp TERAWAY LiveHelp is a live customer support software for your site that enables visitors to communicate with your sales representatives in real time through web based chat. By delivering live support your site visitors don´t have to leave your web site, or wait for an email reply to get answers to their questions, they just click a live help button and are connected with one of your customer service representatives. Your company representative then assists the visitor by providing information, links, graphics, or even guiding the customer through your web site. TERAWAY LiveHelp is the perfect Live person alternative at a fraction of the cost! TiNSupport; web-based helpdesk chat software TiNSupport provides you with the ability to have one-to-one conversations with many clients. The client interfaces with a single support person whilst that support person can be having several different conversations. Features of the helpdesk chat application include; 1. HTML formatting 2. Preformated responses 3. The ability to ban chatters 4. The designation of support requests 5. The ability to save conversations 6. Multiple skins 7. The ability to collect and collate web stats using the content management system.

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