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Script Name Virtual Support Office Virtual Support Office is a fully automated web based help desk software solution. It will keep your incoming support calls organized and allow your customers to track the progress/solution to their support request by sending e-mail notifications. Also will help you keep track of staff time and task management. Live support rooms for staff to customer direct support. Powerfull Knowledgebase for re-ocurring support requests. No need for locally installed software for your staff or customers. Customer's Enquiry Management System CEMS provide a place to store all the enquiries and a set of functionalities for you to read, write and search for all previous record of enquiries or messages. By using CEMS, you customer can login to the system to send a new enquiry message, read their enquiry's reply, and manage their personal profile. Company support personnel will use CEMS to read new enquiries from customers, reply to the enquiries, and manage customers' profile and company information. Active Web Helpdesk Active Web Helpdesk is a web-based helpdesk manager. It provides a personalized customer support system, a searchable and categorized FAQ database, assign a technician per category and more. The source code with Access or MS SQL database is available.

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