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Script Name Ezy help desk software In today's market, a majority of helpdesks are built for Internet service providers, but ezyhelpdesk can be utilized by a wide range of industries. Ezyhelpdesk is capable of handling unlimited departments and staff assisting users. Clients can either submit support requests via E-mail which will be logged into ezyhelpdesk or they can use a web based submission form. PowerHelpDesk (PHD) PowerHelpDesk is a simple to use helpdesk software with: Windows login mask, 3 different access-levels: admin (full rights), leading postion (advanced rights), employee (basic rights). || Features: case registration by intranet or internet, intuitive operating & handling, pursuit of the course of a case/ticket, quicker reaction time on newly opened cases, clear separation between assigned and unassigned cases/tickets, case survey for the user, notes / commentaries to a case, user area in which the staff member can change his own files, admins can create and change new users, overdue reports. || Available in German, English, Spanish and French. Virtual Helpdesk This is program allows you to setup a nice looking helpdesk/knowledge base that allows users to search for questions or popular help questions. Users can search through keywords entered under each question to maximise its search capabilities. This is a great product for anybody who has a technical website or product that users may have problems with (virtually any product imaginable these days). Look forward to seeing this HelpDesk on Geekscripts so that we can support our products and help our users solve problems more easily. HelpMeICT Reporting, multi-site support, email notification, web-administrated, issue history, time management and escalation. Just a summary of the features available; more are added every release. Please register at Freshmeat to be notified of new releases. AITOC support ticketing system This is a simple support ticketing sytem that can be easily integrated into any PHP application. The system allows to submit tickets, reply, archive, view support history and send notifications to email. Bluefaze Helpdesk There are three types of users. Clients can create and modify their own trouble tickets. Agents can respond to and resolve tickets. Admin users have other privileges. Agents/Admins can write internal notes that are not seen by client. Many more features. Always evolving, so check back here for newer versions. PHP Ticket PHP Ticket is an advanced ticketing system, written in PHP with a MySQL backend. It includes user management through sessions, a search function and several other functions to simply ticket management. It can be hosted on any platform running PHP and MySQL. SupportExpress SupportExpress is a professional help desk and customer support system developed on PHP and MySQL It includes a Web admin to manage your support and customers. New features 2.0 version: -New design -Optimized code -Automated send data by e.mail to new users -Active/Deactive users -Date users control -Better showing Results -Warning message for every new tickets to the admin -Warning message for every modify tickets to the admin -Automated restore/send to email user forgot password -Database backup -Restore Database Backup -Free text searching box. Support Services Manager SSM is a full-featured application which includes many powerful tools to allow you to easily add a complete Knowledge Base along with a robust support request or "trouble ticket" management system to your existing support services. Through SSM, users will be able to easily manage these effective systems and reduce the time and effort required in providing technical support. In addition, certain versions of SSM allow you to integrate your Knowledge Base, Support Desk, and Web Community into one single sign-on environment, creating an easy, beneficial system to your users. New additions include numerous patches to increase the stability of your installation. DeskPRO DeskPRO is an advanced web/email support system. Features email processing, attachments, custom fields, multi lingual, calendar, tasks, instant replies, custom reporting, visible source, pms, over 60 settings, tech permissions, payment functions, advanced FAQ, saved search queries, escalations and much much more.

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